Polar Express Help

Answers for shipping, shopping, and parcel tracking.

Find the rules and next steps for warehouse addresses, delivery prices, customs, insurance, and purchases from stores abroad.

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What kinds of parcels does Polar Express deliver? How can I get a parcel USA?

What countries can I have my parcel delivered to?


 How will you ship my parcel? When can I get my parcel shipped? Shipping schedule. How do I place my ordershipping preferences on My Account page? How do I place my orderhave it shipped to the Polar Express warehouses an online-store? Why two warehouses? What are the benefits – and are there any additional costs of having two warehouses? Do you ship oversized packages such as those containing skis, snowboards or TV sets? Is there anything you will not accept for delivery? How can I be sure that you will deliver my parcel to the correct address, without delay or other problems? How can you guarantee that my parcel will be delivered to the right address, without delay or other trouble? Instructions for calculating the power of LI-Ion battery.
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Mobile app

Manage deliveries and track parcels from your phone

Stay on top of parcel statuses, warehouse updates, and shipping steps in the Polar Express app.

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Your addresses in USA and Canada
Try to choose the warehouse that is closest to the seller - this will significantly reduce the time of delivery. When ordering goods from the country to the country, for example, from the USA to Canada, you will probably have to pay a duty - it's better not to do so.
DE New Castle, USA

266 Cherry Lane for 0
New Castle, DE 19720, USA
+1(302) 482- 3358
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ON Ontario, Canada

401 Magnetic Drive, Unit 2 for 0
Toronto, Ontario, M3J 3H9
+1 (416) 661-5775
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Dubai, UAE

Marrakech street, Umm Ramool
7X – Emirates Post – head office for PEX0
Al Garhoud
Dubai, UAE
0557278528
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