FAQ

Main / Faq
How do I place my orderhave it shipped to the Polar Express warehouses an online-store?
When checking out on an online-store website, indicate your firstlast name using the English spellingthe address of one of our warehouses:

OUR WAREHOUSE IN THE STATE OF DELAWARE (tax-free):
(for all types of purchases)

348 Robinson Lane for XXXX*,
Wilmington, DE 19805, USA
732-446-6722

*( XXXX stands for the postbox number you will be assigned by our system at the time of registration).
To find your postbox number, go to the My Account page.

PLEASE NOTE THAT THE PARCEL RECIPIENT AT OUR WAREHOUSE IS THE POSTBOX OWNER, NOT THE RECEPIENT YOUR ADDRESS DIRECTORY.

Some online stores may try to edit your delivery address by automatically deleting postbox numberadding four digits to the postal code19805-xxxx
In that case, just type the postbox number next to your last name,else accept any index extention,just stick to the 5 digits - 19805 for
Delaware. For your convenience, here are several sample delivery addresses.

First Name Last Name
348 Robinson Ln
Wilmington, DE 19805

For Amazon.comEbay.com:

First Name Last Name 9999
348 Robinson Lane,
Wilmington, DE 19805, USA
732-446-6722