What do I do if I notice the parcel is delayed?

Main / Faq
In that case, please contact Polar Express. Our staff will track your parcel and find out why there has been a delay.
Mobile app

Manage deliveries and track parcels from your phone

Stay on top of parcel statuses, warehouse updates, and shipping steps in the Polar Express app.

Available for iOS and Android

Get shipping updates faster and keep your delivery details in one place.