What do I do if, upon its arrival, I discover that my order doesn’t work or is damaged etc.?

Main / Faq
You can return your order or have it changed for you if the store you’ve bought it from provides such options. In that case you either return it directly to the store or to our warehose, with relevant instructions.
Mobile app

Manage deliveries and track parcels from your phone

Stay on top of parcel statuses, warehouse updates, and shipping steps in the Polar Express app.

Available for iOS and Android

Get shipping updates faster and keep your delivery details in one place.