FAQ

Main / Faq
What are your delivery timeframes? Specifically, how long will it take for my parcel to arrive from USA?
• How long the delivery from the online store to a Polar Express warehouse may take depends on the delivery options chosen by yourself or the online-store.
• To prepare your parcel at the warehouse may take 24 - 72 hours
• Your parcel will reach your local customs office within 1 - 10 days
• The length of time it takes to clear customs depends on whether there are any customs duties to be paid; it can actually take up anywhere from one minute to several of days.
• Once customs clearance has been completed, your parcel will be delivered within five to ten working days.