Presents

Gift and Souvenir Stores

U.S. stores offer original gifts, collectible souvenirs, holiday decorations, and personalized products. You can find unusual items unavailable locally, shop for official products from well-known brands, or order a gift with a custom inscription.

These stores make it easy to choose gifts in the USA for family, friends, and colleagues, from small keepsakes to exclusive collectibles. The selection is especially broad before Christmas, New Year’s Day, Valentine’s Day, and other holidays.

However, many stores do not ship internationally and may decline cards issued in other countries. Polar Express provides a free address at its U.S. warehouse and arranges delivery to the destination country.

You can use the service to order gifts from America yourself or request assisted purchasing if the store does not accept your card.

Which products can be ordered

With Polar Express, you can ship:

• U.S. souvenirs featuring cities and landmarks;
• collectible figures and official branded products;
• greeting cards and gift sets;
• Christmas ornaments and holiday decorations;
• photo frames, albums, and keepsake books;
• mugs, insulated bottles, and decorative tableware;
• textiles and home décor;
• jewelry and accessories;
• products with engraving or personalized lettering;
• toys and gifts for children;
• corporate gift sets;
• wrapping paper, ribbon, and gift bags.

Many American gifts are produced in limited editions or sold only through official brand stores. These may include collectible ornaments, themed sets, handmade products, and personalized items.

Shipping eligibility depends on the product’s material, contents, size, and intended use. Special restrictions may apply to items made from wood or natural leather, as well as plants, food products, liquids, and aerosols.

How to place an order

The process has several steps.

1. Register with Polar Express. After registration, you will receive a free U.S. warehouse address.
2. Choose a product. Visit a U.S. retailer and add the item you want to the cart.
3. Enter your Polar Express address. Use the warehouse address as the shipping address at checkout.
4. Request assisted purchasing if necessary. If the store does not accept your card, send us a link to the product. We will place the order for you, and you will reimburse its cost.
5. Wait for the parcel to arrive at the warehouse. We will register and weigh the order and take photos if requested.
6. Choose a delivery method. Pay for international shipping in your account and receive a tracking number.

After dispatch, you can track the parcel through the main stages of its journey.

How long delivery takes

Delivery time depends on the shipping method, destination, and the store’s order-processing speed. It can also be affected by:

• Seasonality. Stores and carriers handle higher volumes before New Year’s Day, Christmas, Valentine’s Day, and other holidays.
• Production time for personalized products. Engraving, printing, embroidery, and custom names require additional time.
• Warehouse processing. Receiving and registration usually take up to one business day, but may take longer during peak periods.
• Additional packaging. Fragile items, glass decorations, and collectibles may require extra protection.
• Customs clearance. Processing time depends on the destination country, parcel value, and contents.
• Accurate information. A precise product description and correctly declared value help prevent clearance delays.

Order well in advance if you need an item by a specific date, especially when it is made to order.

Polar Express gives you access to U.S. stores and helps deliver souvenirs from America safely. Register, receive a free U.S. address, choose the right product, and place the order yourself or use our assisted purchase service.